The Relationship Between Leader Member Exchange Quality Andorganizational Support On Nurse’s Working Satisfaction In Regional General Hospital Kendari City

Abstract

The research aimed to analyze the magnitude of the relationship and causes of the relationship between the leader member exchange quality and organization support on the working satisfaction level of the medical service installation staff in the Regional general Hospital Kendari City. The research was conducted at RSUD Kendari City. This was the cross sectional research using mixed method (qualitative and quantitative method). Samples were taken by the proportional random sampling technique with 173 samples. The data were analysed using the Chi-square and logistic regression analysis. The research result indicates that there is the relationship between the leader member exchange quality (p = 0,001) and organization support (p=0,001) on the nurse’ working satisfaction. Moreover, there is the correlation between leader member exchange quality and organization support (p=0,025). Between the two variables, the most influential variable on the working satisfaction is the organization support (B=1,364). The dissatisfaction cause on the leader member exchange is because the trust and respect are still low from the superiors to the inferiors and vice-versa, so that the aspects of loyalty and contribution are not fulfilled. Whereas, the dissatisfaction cause on the oragnization support is because the organization justice either the procedural, structural justice or distribution justuce is still low from the hospital organization.